Terms & conditions
Last updated: 2025.
1. Acceptance
By using Mint Soup Services you agree to these terms. If you do not agree, do not use the platform.
2. Client terms
Bookings are confirmed after payment authorization and provider acceptance. You must provide accurate contact and location details. Cancellation and refund rules apply as stated at booking and in our refund policy.
3. Provider terms
Providers must meet verification requirements, start and complete jobs in line with booking terms, and upload job proof when required. Late starts may be subject to platform policies. Payments are processed via Stripe according to our payout terms.
4. Refunds and disputes
Refunds follow our platform and Stripe policies. Unused or cancelled bookings may be refunded in line with our expiry and cancellation rules. Disputes should be raised through the platform or support.
5. Content and conduct
You must not post illegal, misleading, or offensive content. We may use reviews and proof photos as part of site content in line with our privacy policy.
6. Contact
For questions about these terms, contact us through the details provided on the platform.